Personal Data Protection

Tusigo is committed to protecting your personal data and ensuring that your privacy is respected in compliance with the General Data Protection Regulation (GDPR) and other applicable international data protection laws. This Privacy Notice explains how we collect, use, store, share, and protect your personal data.

By using our website, mobile application, and related services (“Platform”), you acknowledge that your personal data may be processed in accordance with this Privacy Notice.

1. Data Controller Information

Tusigo acts as the Data Controller for all personal data processed through the Platform. Our corporate details and contact information are provided in Section 11 of this notice. As the Data Controller, Tusigo will collect, store, update, share (where lawful), classify, and process your personal data as described in this document and in compliance with applicable laws.

2. How Your Personal Data May Be Processed

Your personal data may be collected and processed wholly or partially by automated means, or as part of a manual filing system. Processing includes any operation performed on personal data such as collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, alignment, restriction, erasure, or destruction.

3. Purposes and Legal Bases for Processing

We may process your personal data for the following purposes and legal bases:

• Contract performance: To fulfill our obligations to you under a service agreement, including processing bookings, providing customer support, and delivering products or services.
• Legal obligations: To comply with applicable laws, including financial record keeping, fraud prevention, tax reporting, and law enforcement requests.
• Legitimate interests: To improve our services, ensure Platform security, prevent misuse, and promote relevant products or offers.
• Consent: For direct marketing, special promotions, and other purposes where we ask for and receive your consent.

4. Categories of Personal Data We May Collect

We may process the following categories of personal data:

• Identification information (e.g., full name, nationality, passport details)
• Contact information (e.g., email, phone number, postal address)
• Account and login information (e.g., username, password, preferences)
• Transaction and financial data (e.g., payment details, billing address)
• Technical and usage data (e.g., IP address, device ID, browser type, location data)
• Communication and marketing preferences
• Any information you provide in communications with us

5. Sharing Your Personal Data

Your personal data may be shared with:

• Tusigo’s group companies, subsidiaries, and affiliates
• Service providers (e.g., payment processors, IT support, hosting, marketing)
• Business partners (e.g., airlines, hotels, travel operators)
• Professional advisers (e.g., lawyers, accountants)
• Regulatory, supervisory, or government authorities where required by law
• Third parties involved in a merger, acquisition, or business transaction

When transferring personal data outside your country, we will ensure adequate protection in accordance with applicable data protection laws.

6. How We Collect Your Personal Data

We may collect personal data directly from you, such as when you:

Create an account or complete forms on the Platform

• Make a booking or purchase a service
• Contact us by phone, email, or other channels
• Participate in events, promotions, or surveys
• Interact with us on social media

We may also collect data indirectly from:

• Publicly available sources
• Partner companies and affiliates
• Cookies and analytics tools used on the Platform

7. International Data Transfers

Tusigo may transfer personal data to countries outside your residence, including countries without an adequate level of data protection as determined by the European Commission. In such cases, we implement appropriate safeguards, such as standard contractual clauses, to ensure your data is protected.

8. Data Retention and Security

Tusigo retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We use appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, secure storage, and regular security reviews.

9. Accuracy of Your Data

It is your responsibility to ensure that the personal data you provide to Tusigo is accurate and up to date. You can update your data through your account settings or by contacting us directly.

10. Your Rights

Under GDPR and other applicable laws, you have the right to:

• Access your personal data and request a copy
• Request correction of inaccurate or incomplete data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time (where consent is the legal basis for processing)
• Lodge a complaint with a supervisory authority

To exercise your rights, please contact us using the details in Section 11.

11. Contact Information

Tusigo Data Protection Officer
Email: privacy@tusigo.com
Website: https://www.tusigo.com

We will respond to your request within the time limits prescribed by applicable law. We may charge a reasonable fee where permitted by law.

12. Changes to This Privacy Notice

Tusigo may update this Privacy Notice at any time. The updated version will be posted on our Platform with a “Last Updated” date. We encourage you to review this notice periodically.