Privacy Policy

Tusigo is committed to protecting the privacy of our customers, website visitors, and mobile app users. This Privacy & Cookie Policy (“Policy”) explains how we collect, use, share, and protect personal data in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and other relevant international regulations.

By using our website https://www.tusigo.com and mobile application (together the “Platform”), you agree to the terms of this Policy.

1. What Data Do We Collect?

The types of personal data we may collect include (but are not limited to):

• Identity Information (full name, nationality, passport details)
• Contact Information (email address, phone number, postal address)
• User Account Information (username, preferences, saved itineraries)
• Usage Data (login history, browsing activity on the Platform)
• Transaction & Payment Data (billing details, payment history)
• Technical & Security Data (IP address, browser type, device information)
• Marketing & Communication Preferences
• Feedback, Requests & Complaints

Data that has been anonymized in a way that it can no longer be associated with an identified individual is not considered personal data and may be used without restriction.

2. How We Use Your Personal Data

Tusigo may process your personal data for the following purposes:

• To create and manage your user account
• To provide, customize, and improve our services
• To process bookings, reservations, and payments
• To ensure the security and integrity of our Platform
• To identify and resolve technical issues
• To provide customer support and respond to inquiries
• To send service updates, promotions, and personalized offers (with your consent)
• To analyze usage trends and enhance the user experience
• To comply with legal obligations and protect our legal rights

3. Processing Based on Consent

Where required by law, we will only process your personal data with your explicit consent. This includes activities such as:

• Tracking your activity on the Platform to improve your experience
• Creating user profiles for marketing and retargeting purposes
• Sending personalized promotions and offers
• Using data in advertising content and materials

You can withdraw your consent at any time by contacting us (see Section 9).

4. Sharing Your Personal Data

We may share your personal data with:

• Service providers (e.g., hosting, IT support, marketing agencies, payment processors)
• Business partners (e.g., airlines, hotels, tour operators, insurance companies)
• Professional advisors (e.g., legal, accounting)
• Government authorities when required by law
• Third parties in connection with a business transaction (e.g., merger, acquisition)

When transferring data outside your country, we will ensure appropriate safeguards are in place as required by applicable law.

5. How We Collect Data

We collect personal data in various ways, including:

• Directly from you when you create an account, make a booking, or contact us
• Automatically when you use our Platform (via cookies, analytics tools, and log files)
• From third parties (e.g., travel partners, marketing affiliates)

6. Your Privacy Rights

Under applicable data protection laws (including GDPR), you have the right to:

• Access your personal data and request a copy
• Correct inaccurate or incomplete data
• Request deletion (“right to be forgotten”)
• Restrict or object to certain types of processing
• Request data portability in a structured format
• Withdraw consent for processing based on consent
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at [privacy@tusigo.com]. We will respond within the timeframe required by law.

7. Cookie Policy

Like most websites, Tusigo uses cookies on our Platform. Cookies are small text files stored on your device that help us provide a better user experience.

Types of Cookies We Use

• Strictly Necessary Cookies - essential for the operation of the Platform
• Performance Cookies - help us analyze and improve website performance
• Functionality Cookies - remember your preferences and settings
• Targeting/Advertising Cookies - deliver relevant ads based on your interests

Why We Use Cookies

• To enable essential Platform functions (e.g., keeping you logged in)
• To analyze and optimize site performance
• To provide enhanced functionality and personalization
• To deliver tailored advertising content

You can manage your cookie preferences in your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements.

9. Third-Party Services (Google reCAPTCHA & Analytics)

Tusigo uses third-party services to ensure security and improve the user experience:

• Google reCAPTCHA - We use Google reCAPTCHA v3 to protect our forms and prevent spam or automated abuse. The use of reCAPTCHA is subject to the Google Privacy Policy and Google Terms of Service.

• Google Analytics – We use Google Analytics to understand how visitors interact with our Platform and to improve performance. Analytics may collect information such as your IP address, browser, device information, and usage patterns. This data is anonymized and used only for statistical purposes.

By using our Platform, you acknowledge that these third-party services may process your data in accordance with their respective privacy policies.

10. Contact Information

If you have any questions or concerns regarding this Policy or how your data is handled, please contact us at:

Tusigo Data Protection Officer
Email: privacy@tusigo.com
Website: https://www.tusigo.com

11. Changes to This Policy

Tusigo may update this Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Platform after changes are made will constitute your acceptance of the revised Policy.